522bet Privacy Policy

1. Data Controller Identity

The data controller responsible for the personal information collected through the 522bet platform is the operator of the website https://522bet.biz. For all data protection enquiries, correction requests, deletion requests, or formal complaints, players should contact the 522bet Data Protection team via email at [email protected]. This address is provided as plain text and is not a clickable link. 522bet will acknowledge all formal data requests within 5 business days and aim to resolve them within 30 calendar days.

2. Data We Collect

522bet collects different categories of personal data depending on the nature of your interaction with the platform. The main categories are as follows:

Category	Examples of Data Collected	Required / Optional
Identity Data	Full legal name, date of birth, Bangladeshi NID number or passport number, photograph (for KYC)	Required for full account access
Contact Data	Bangladeshi mobile phone number, email address	Required at registration
Financial Data	bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history, deposit and withdrawal records	Required for transactions
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Collected automatically
Usage Data	Pages visited, games played, betting history, session duration, feature interactions	Collected automatically
Communications Data	Support chat transcripts, email correspondence, feedback submitted to 522bet	Collected when you contact us
Marketing Preferences	Opt-in/opt-out status for promotional communications, preferred contact channel	Set by the player

522bet does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions. If such data is inadvertently received, it will be deleted without processing.

3. How We Collect Your Data

3.1 Directly From You

The majority of personal data 522bet holds about you is provided directly by you during the account registration process, the KYC identity verification process, when you make or request a transaction, or when you contact the 522bet support team. You are responsible for ensuring that all information you provide is accurate, current, and complete.

3.2 Automatically During Platform Use

When you access the 522bet platform, our servers automatically record technical data including your IP address, device identifiers, browser type, and session activity. This data is collected using standard web server logging, cookies, and similar technologies. See Section 9 for further details on cookies.

3.3 From Third-Party Service Providers

522bet may receive personal data about you from third-party service providers in limited circumstances. For example, our KYC verification partner may return a verified identity status and document authenticity score after you submit your NID or passport for review. Payment processors such as bKash and Nagad may confirm transaction status and account holder name matching. Fraud prevention services may provide risk signals based on device or behavioural patterns. In all cases, 522bet instructs these providers to share only the minimum data necessary for the specific purpose.

4. Purposes of Data Processing

522bet processes your personal data for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your account profile, and provide you with access to the 522bet platform and its features.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records associated with your account.
• KYC and Age Verification: To confirm that you are aged 18 or above and that your identity documents are genuine, as required for responsible gambling compliance.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited activities as defined in the 522bet Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and requests submitted via email or the support chat function, and to maintain records of support interactions for quality and audit purposes.
• Platform Improvement: To analyse aggregated usage data and identify opportunities to improve the performance, usability, and content of the 522bet platform. This analysis uses anonymised or pseudonymised data wherever possible.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to administer deposit limits, cooling-off periods, and self-exclusion requests made by players.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and product updates relevant to your interests as a 522bet player. You may withdraw marketing consent at any time.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from authorities, and maintain records as required by anti-money laundering obligations.

5. Legal Basis for Processing

522bet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to deliver the services you have contracted for when creating a 522bet account — including account management, transaction processing, and customer support.
• Legitimate Interests: Processing necessary for 522bet's legitimate business interests, including fraud prevention, platform security, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC obligations and anti-money laundering record-keeping.
• Consent: Processing for marketing communications and non-essential cookies, which is carried out only where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing and Third Parties

6.1 Service Providers

522bet shares personal data with a limited set of carefully selected third-party service providers who assist in operating the platform. These include: KYC and identity verification providers; payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank; fraud detection and risk management services; game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi (game providers receive only anonymised player session data, not personally identifiable information); and cloud hosting and infrastructure providers. All service providers operate under written data processing agreements that prohibit them from using 522bet player data for any purpose other than delivering the specific service.

6.2 Legal Disclosures

522bet may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or in connection with the investigation or prosecution of financial crimes. In such cases, 522bet will disclose only the data specifically requested and will, where permitted, notify affected players of the disclosure.

6.3 Business Transfers

In the event that 522bet undergoes a merger, acquisition, or transfer of all or a substantial part of its business assets, player personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material change to data processing practices before the transfer takes effect.

6.4 No Sale of Data

522bet does not sell, rent, license, or otherwise commercially transfer personal data to third parties for their own marketing or advertising purposes. This prohibition is absolute and is not subject to any exception.

7. Data Retention

522bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years following the date of each transaction.
• Support Correspondence: Retained for 2 years from the date of the last communication.
• Technical and Usage Logs: Retained for 12 months in standard form, after which they are anonymised and may be retained indefinitely in aggregate form for analytics purposes.
• Marketing Consent Records: Retained for the duration of the account relationship as proof of consent or opt-out, and for 2 years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Players may request early deletion of certain data categories, subject to 522bet's legal obligations to retain records. Requests that conflict with mandatory retention obligations will be partially fulfilled to the extent permitted by law.

8. Data Security Measures

522bet implements a comprehensive set of technical and organisational security measures to protect player personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the 522bet platform is encrypted using TLS 1.3 or higher. The 522bet platform enforces HTTPS across all pages with no fallback to unencrypted HTTP connections.
• Encryption at Rest: Personal data stored on 522bet servers, including identity documents submitted for KYC review, is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data within the 522bet organisation is restricted on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: Internal administrative access to systems containing player personal data requires multi-factor authentication.
• Penetration Testing: The 522bet platform and infrastructure undergoes periodic security testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: 522bet maintains a documented data breach response procedure. In the event of a breach that poses a risk to player rights, affected players will be notified without undue delay.

Despite these measures, no online platform can guarantee absolute security. Players are reminded to use strong, unique passwords for their 522bet accounts and to contact support immediately if they suspect any unauthorised access.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the 522bet platform when you visit. They allow the platform to recognise your device on subsequent visits, maintain your session state, and remember certain preferences. 522bet uses both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period).

9.2 Categories of Cookies Used by 522bet

• Strictly Necessary Cookies: Essential for the operation of the platform, including maintaining your logged-in session and ensuring security features function correctly. These cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised information about how players navigate the platform — which pages are visited most frequently and whether error messages are encountered. This data is used in aggregate only to improve the platform experience.
• Functional Cookies: Used to remember preferences such as your last-used payment method display or preferred game category, to provide a more personalised experience on return visits.

522bet does not use third-party advertising or retargeting cookies. You may manage cookie settings through your browser's privacy controls. Disabling strictly necessary cookies may prevent you from logging in or using core platform features.

10. Your Data Rights

As a 522bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and your registered mobile number for identity verification:

• Right of Access: You may request a copy of the personal data 522bet holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request deletion of your personal data. This right is subject to 522bet's legal retention obligations.
• Right to Restriction: You may request that 522bet restricts the processing of your personal data in certain circumstances, such as while an accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes. 522bet will cease such processing unless compelling legitimate grounds exist that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

522bet will respond to all verified data rights requests within 30 calendar days. In complex cases this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

11. Minors and Age Verification

The 522bet platform is strictly intended for adults aged 18 years and above. 522bet does not knowingly collect or process personal data from individuals under the age of 18. The KYC verification process is designed to identify and prevent access by minors. If 522bet discovers that an account has been created by or for a person under the age of 18, the account will be immediately suspended, any deposits will be refunded to the originating payment method, and all associated personal data will be deleted in accordance with our data retention policy. If you believe a minor has created a 522bet account, please contact [email protected] immediately. For further guidance on responsible gaming and player protection, please visit the Responsible Gaming page.

12. International Data Transfers

522bet's primary data storage and processing infrastructure is located in secure data centres. In the course of providing its services, data may be processed by service providers located in jurisdictions outside Bangladesh, for example where game content providers or fraud prevention services maintain their technical infrastructure. Where personal data is transferred internationally, 522bet takes appropriate safeguards to ensure that such data continues to receive a standard of protection consistent with this Privacy Policy, including through the use of contractual protections with the receiving party. Players with questions about specific international transfers may contact [email protected] for further details.

13. Changes to This Policy

522bet reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, evolving business practices, or new data processing activities. Where a material change is made to this Policy, 522bet will notify registered players via the contact details associated with their account at least 7 days before the change takes effect. The updated Policy will also be published at https://522bet.biz/privacy-policy with a revised effective date. Continued use of the 522bet platform following the effective date of any amendment constitutes acceptance of the revised Policy.

14. Contact and Complaints

For all data protection enquiries, access requests, correction requests, deletion requests, or formal complaints regarding the handling of your personal data by 522bet, please contact our support team using the details below:

• Email: [email protected]
• Subject Line: Use "Privacy Policy Enquiry" or "Data Rights Request" to ensure prompt routing
• Support Hours: Available 24 hours a day, 7 days a week
• Response Time: 522bet aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 calendar days

If you are not satisfied with 522bet's response to a data protection complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. 522bet takes all privacy complaints seriously and is committed to resolving them fairly and transparently.

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions of the 522bet Privacy Policy.